Frequently Asked Questions
Everything you need to know about your Oceanbuy Beauty experience.
Are your beauty products 100% authentic?
Yes, absolutely. At Oceanbuy Beauty, we source all our skincare and cosmetics directly from authorized distributors and the brands themselves to ensure every item is 100% genuine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products cruelty-free?
We prioritize stocking brands that are cruelty-free and vegan-friendly. You can filter by 'Cruelty-Free' on our category pages to find products that align with your values.